If you are having difficulty with a WDTB product, we hope to answer your questions here. This page will expand as issues arise.
Search Tips for Our Web Site
We developed our Search Tips Page to help you find the training, tools, or references you're looking for on our web site.
For information on CDs and DVDs associated with current WDTB training, visit our WDTB Project CD/DVD Inventory page.
For help with teletraining issues, go to our Teletraining Support page.
We have provided instructions on how to adjust your pop-up blocker settings for several different web browsers.
Flash Player Security
Flash Player 10 & Articulate Suite Compatibility
Adobe released Flash Player 10 during the Summer of 2008. When this plug-in is installed, it can cause older asynchronous mdoules developed using the Articulate Suite software to fail. For more information on how to correct this issue, please view our Flash Player 10/Articulate Suite Compatibility Issue page.
Webinar Optimization Tips
WDTB has some recommendations for improving webinar performance that requires the presenter to make some changes on their machine. In our testing, we have found that applying these tips significantly improves webinar participant experiences.
Of course, if you still have difficulty using our materials, and you are one of our supported customers (NWS, or DOD training personnel)please give us a call (check the CD for our phone number) or send email. (Note, DOD customers may want to contact your training personnel directly, first.)